Service

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Telephone and technical support

You and your customers can reach us directly by telephone and online during office hours:
Opening hours:

October – March
Mon – Thu: 7:30 am – 5 pm
Fri: 7:30 am – 4 pm
 
April – September
Mon – Thu: 7:30 am – 5 pm
Fri: 7:30 am – 12 noon

We provide competent and friendly advice if you have questions or require spare parts – of which we always have plenty in stock. It also applies here: If your order is received by 3 pm we can usually deliver on the next working day.

For urgent technical information outside business hours please call:
+49 (0)4285 930710
 

Spare parts service

Spare parts can usually be delivered within 24 hours after placing an order (within Germany). Flexibility and short reaction times are our strengths, not only when it comes to customer-specific customisation.
 

Training

Specialist training courses for you and your employees adapted to specific requirements are a matter of course for us. In our two training rooms (Rhade and Herborn), electricians and field service personnel receive information about our products and instructions for maintenance and repair.

Ask about our training plan and choose a date convenient for you!
 

Service partners

Our service team across Germany guarantees that repairs are carried out professionally.
Please contact us if there is no field office for your post code.


Our Service partners (Download)
 

Quality testing

All systems are tested by our employees during final inspection and functional testing and the gas and blue flame burners are “run in warm”.
In our own test room we use state-of-the-art technology to acquire all measured values required for the approval of new systems.
Quality control is carried out in line with the HANSA quality management system which is certified to EN ISO 9001:2008.